Krajewski Om9 Ppt 05 Essay

your five

Quality And Performance

PowerPoint Slides

by simply Jeff Heyl

Copyright © 2010 Pearson Education, Incorporation. Publishing because Prentice Lounge.

For Businesses Management, 9e by

Krajewski/Ritzman/Malhotra

© 2010 Pearson Education

5–1

Costs of Quality

A failing to satisfy a buyer is

deemed a problem

Prevention costs

Appraisal costs

Internal inability costs

External failure costs

Ethics and quality

Copyright laws © 2010 Pearson Education, Inc. Submitting as Prentice Hall.

5–2

Total Quality Management

Consumer

satisfaction

Determine 5. 1 – TQM Wheel

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5–3

Total Top quality Management

Customer satisfaction

 Conformance

to specifications

 Value

 Fitness

for proper use

 Support

 Emotional

impressions

Employee involvement

 Cultural

transform

 Clubs

Copyright © 2010 Pearson Education, Incorporation. Publishing because Prentice Hall.

5–4

Total Quality Managing

Continuous improvement

 Kaizen

A

idea

 Not really

unique to quality

 Problem

fixing process

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5–5

The Deming Wheel

Plan

Act

Do

Study

Physique 5. two – Plan-Do-Study-Act Cycle

Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall.

5–6

Six Sigma

Process normal OK;

an excessive amount of variation

Process variability OK;

process away target

Back button

X

X

X

By

X By

X X

XX TWENTY

X

Back button X

By

X

Reduce

spread

Method

on goal with

low variability

Center

process

Back button

XX

X

X

By XX

Determine 5. 3 – Six-Sigma Approach Is targeted on Reducing Distributed and Centering the Process Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall.

5–7

Six Sigma Improvement Model

Define

Evaluate

Analyze

Boost

Control

Determine 5. 5 – Half a dozen Sigma Improvement Model

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5–8

Acceptance Sample

Application of statistical approaches

Acceptable top quality level (AQL)

Linked through supply restaurants

Copyright © 2010 Pearson Education, Inc. Publishing because Prentice Area.

5–9

Approval Sampling

Firm A uses TQM or Six

Sigma to achieve inside

process functionality

Buyer

Manufactures

furnaces

lover

Motor inspection

Yes

Acknowledge

motors?

mo

to

rs

Firm A

Manufacturers

furnace fan motors

TARGET: Buyer's specs

Zero

Blade inspection

Yes

Accept

blades?

Distributor uses TQM or Six

Sigma to accomplish internal

process performance

lover

bla

dieses

Supplier

Manufactures

fan blades

GOAL: Firm A's specs

Zero

Figure a few. 5 – Interface of Acceptance Testing and Process Performance Strategies in a Supply Chain

Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall.

five – 12

Statistical Process Control

Used to identify process transform

Variation of outputs

Performance measurement – variables

Performance measurement – attributes

Sampling

Sampling allocation

Copyright © 2010 Pearson Education, Inc. Publishing because Prentice Corridor.

5 – 11

Sample Distributions

1 . The test mean may be the sum with the observations

divided by the total number of findings

n

x

i

x  my spouse and i 1

and

where

xi

n

times

= remark of a top quality characteristic (such as harry

= count of observations

= indicate

Copyright © 2010 Pearson Education, Incorporation. Publishing because Prentice Lounge.

5 – 12

Testing Distributions

installment payments on your The range is the difference between the most significant

observation in a sample and the smallest. The

standard change is the rectangular root of the

variance of any distribution. A proposal of the

procedure standard change based on an example is

provided by



 x  x

i actually

n 1

2

or  

2

x

 i

 by 

two

i

in

n you

where

σ

= standard deviation of the sample

Copyright © 2010 Pearson Education, Inc. Creating as Prentice Hall.

your five – 13...



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